Kowlowski, Bardecki and Searcy (2012) lay out an intricate framework for apparel lifecycle, noting how the design processes fits in with other business components including product development, business management, finance and marketing. Their focus is on design aspects because this is where ‘the bulk of environmental and social impacts are fixed’ through choices like material usage and dying (28). They also note that for firms to act ethically, they need to understand the entire lifecycle of a product including its purchase and use by consumers and, finally, its disposal (28). Haug and Busch (2016) extend their ethical fashion framework to include actors outside the fashion firm itself, toward regulators, consumers and cultural intermediaries (326–327).

The overlapping and often conflicting uses of terms like ‘ethical’ and ‘sustainable’ display another concern within sustainable fashion circles. Broadly speaking, sustainability references a general approach to decreasing negative environmental impacts and preserving resources for future generations, and should be part of an ethical fashion framework. However, the term ‘ethical’ has been used quite broadly to refer to everything from labour conditions to advertising. Even when stakeholders (e.g., brands, consumers, and organisations) use the same terminology, their understanding of it can vary widely. For example, Henninger, Alevizou and Oates (2016) use a social constructionist approach to ‘sustainability’ to explore what producers and other involved organisations understand sustainable fashion to be. Ultimately, they find ‘that there is no one way of defining what sustainable fashion entails,’ (411) although the use of the term provides something of a common understanding different groups can get behind. Thomas (2019) adds that the difference in understanding between designers and managers is especially stark, with the former group prioritising resources and the latter group highlighting design and production capabilities (4). Given the complexity of the fashion system, understanding what constitutes sustainable and ethical practices is especially important; however, existing research shows that stakeholders are rarely on the same page.

As there is little consensus about what constitutes sustainable or ethical fashion on the production side, it is perhaps unsurprising that there are significant internal and external barriers to getting consumers to act eco-consciously (Harris et al., 2016). Beard (2008) argues that consumers have been a driving force toward eco-consciousness including green branding and the development of the vintage market (463–464). However, others have found that those with the ethical convictions to purchase eco-friendly and sustainable garments are a decidedly niche market (Niinimäki, 2010). It seems that while consumers are willing to purchase ethical and sustainable garments, factors like price (Crane, 2016: 254–255) and fashionability (Joy et al., 2012) can override eco-consciousness. Hiller Connell (2010) notes that consumers lack basic knowledge of garments (e.g., information regarding fabrics, governance and craftsmanship), and that educational efforts about where to find sustainable garments, and better product labelling, could help (284). Others have suggested that additional information might help consumers to support ethical practices (Weiss et al., 2014), and some have found that social media content can lead consumers toward more sustainable purchases (De Lenne and Vandenbosch, 2017). Finally, some have examined how consumers are informally extending the lifecycle of clothing through gifting and upcycling old products (Cruz-Cárdenas et al., 2017; Laitala and Klepp, 2017; Wilson, 2016).

As advertising provides an important site of communication between producers and consumers (Lury, 2004; Moor, 2012), it not surprising that there has been a rise in in eco-conscious branding efforts (Kumar, 2016). Seemingly, however, research toward these ends seems to be lagging. Most extensively, Strähle, Will and Freise (2015) explore how fashion retailers communicate sustainable fashion information online, including the impact of using specific materials and in-store recycling or waste management opportunities. They find that retailers’ communications rarely expressed how consumers can limit their fashion consumption; the assumed cause being that the retailer did not want to jeopardise a purchase (82).

Such findings mirror the case study research undertaken by others. Hepburn (2013) follows the marketing of Patagonia to argue that the brand relies on its sport and outdoor mystique while distancing itself from a more mainstream understanding of fashion. Patagonia has taken great pains to become more sustainable and lessen the impacts of the materials it uses, and its transparency has helped instil trust in consumers and employees (636–637). However, through its communication, the firm is engaging in practices that can encourage consumers to buy even more; a ‘conundrum’ Hepburn notes that is ‘almost unavoidable in a capitalist, consumer society’ (638).

Similarly, Michel et al. (2019) examine Patagonia’s consumer-centric blog efforts ‘Stories We Wear’ to uncover the green branding themes presented within the content. They found several themes, including a desire to keep the garment (long-term use) as a matter of sustainability, emotional attachment or long term investment; telling stories of adventures with the gear; and describing the gear and its wear (171). While the researchers note that this promotion may be a way to address social responsibility, they also point out that it may lead to increased purchases (Michel et al., 2019: 177) — a consideration that would keep Patagonia in the paradox Hepburn noted.

D’Souza (2015) explores the Australian eco-friendly clothing firm Rant Clothing, which does follow ‘reduce, reuse, recycle’ principles (70). D’Souza notes that Rant explains its sustainability in its product lines, but also in its packaging and marketing (75–75). Unlike Patagonia, Rant leans into its fashion-forwardness, and D’Souza writes that the firm provided a roadmap for how environmentally-friendly clothing brands can push branding forward (76–77). Still, understanding the need to be financially viable (Beard, 2008: 463–464), Rant remains in the same capitalist bind as Patagonia.

The brand’s recycling efforts were promoted online through a blog post on its corporate website (https://blog.ae.com/2019/04/01/donate-your-old-jeans-take-10-off-your-new-favorite-pair). The post was written on 1 April 2019 and continues to be the first Google search result for ‘American Eagle recycling’. At a glance, the recycling promotion seems productive, and even useful in consumer efforts to be environmentally friendly. However, upon closer reading one does see complicated greenness, and possibly something even closer to greenwashing.

To start, the most prominent text on the page reads: ‘Bring In Your Old Pair of Jeans to Recycle [line break] Get $10 Off [line break] A New Pair.’ The ‘Get $10 Off’ is substantially larger than the rest of the wording and is the largest font on the page. It is the most prominent visual aspect of the page other than the animated graphic with three pairs of jeans moving through the well-known recycling triangle. Also, the large promotional text is directly below a similar phrasing at the top of the page that reads, ‘Recycle Your Old Jeans + Take $10 Off Your New Favorite Pair (Important Update).’ As such, the campaign invokes imagery of environmentalism (the recycling triangle), even as it clearly promotes further consumption.

Other parts of the post are equally complicated: An ‘Important Update’ reads, ‘We were so inspired by your participation in our jeans recycling event for Earth Day that we decided to keep it going!’ However, noting that participation involves both recycling and repurchasing jeans, it stands to wonder how much participation is actually ideal. The next paragraphs lead to more problematic entanglements between ‘green’ and ‘consumer’. Geared toward people who are looking to be more environmentally friendly — who have already ‘given up plastic straws’ and ‘ALWAYS have a reusable shopping bag’ — the site asks rhetorically, ‘what else can you do?’ To which the post encourages the following:

The call to action is clear: rather than purchase a pair of jeans that are needed, the blog post tells consumers to bring something they are not using to turn into something they will use. Again, this promotes increased consumption rather than recycling and reduced consumption. While the page also touts the success of the programme, the advertisement rests on the ease of the recycling. After a brief explainer of the recycling processes, the final paragraph drives the point home: ‘That’s it. Easy, right? A tree gets planted, your old jeans stay out of a landfill and help build homes for those in need, and you get $10 off your new favorite pair.’

Despite these pronouncements, the fine print proves problematic. A user by the name of ‘Lindsey’ asked when the promotion ends, and American Eagle responded, ‘this offer is running for the entire month of April (through 4.30).’ Ultimately, the promotion only lasted a month, making this read like a bait-and-switch. Nowhere in the above post is it indicated that the promotion has a finite end date; rather, it reads as a continuous programme. Moreover, as American Eagle is still promoted on Cotton Incorporated’s website as a denim recycler, it is at best confusing for consumers (e.g., the one observed by the researchers), and at worst quite disingenuous not to make the limited timeframe clear.

American Eagle’s tweets reflect a similarly confusing relationship regarding the timeframe and scope of the recycling effort. Only six tweets were found for the timeframe referenced, two of which are written so as to portray a constant benefit (e.g., ‘Hey there, yes! You can bring in any pair of jeans to recycle and receive $10 off a new pair of jeans,’) whereas three read as time-limited and directly related to Earth Day (‘Only 9 days left to recycle your old jeans (any brand!) with @discovercotton …’ on 20 April). However, later on 5 July, another tweet confusingly gave a timeframe for recycling ‘through the end of the year’. In short, it seems that even the brand itself is confused by the scope of the programme. No tweets from 2020 refer directly to ‘recycle’ or ‘recycling’. The most interesting thing about these tweets, however, is what is missing. Tweets found by searching for ‘recycle’ or ‘recycling’ only referred to the recycling programme for jeans. There was no mention of recycled fabrics, nor recycling in the day-to-day activity of the company. This makes the programme seem like a one-off, rather than woven into the fabric of the company more broadly.

The retailers’ ‘Garment Collection Program’ was both promoted online (https://www2.hm.com/en_us/women/campaigns/16r-garment-collecting.html) and in store. The promotional design is relatively simple: a monochromatic green box with a green textile seemingly floating in the background with white sans serif letting. The theme was seen both on the H&M website and on its in-store display. The website begins with bold lettering encouraging, ‘Be A Fashion Recycler.’ The text underneath goes on to explain, ‘The Garment Collection Program is a global initiative where H&M set out for a sustainable fashion future.’ It goes on to promote rewearing, reusing and recycling. Consumers are told to ‘Drop your bag of unwanted clothing in the recycling box at your local store,’ and the site explains that all textiles are welcomed ‘even odd socks, worn-out T-shirts and old sheets’. Then, for the clincher, the call ends with, ‘For every bag of textiles you drop off, you’ll receive a discount card for 15% off your next in-store purchase.’ Here, the brand’s focus on rewear, reuse and recycle implies that some clothing and products can be salvaged for others in need worldwide. And the three-pronged solution riffs on ‘Reduce, Reuse, Recycle,’ (EPA, 2020), again a common refrain in environmental activism. However, the 15% off still encourages further consumption.

The in-store promotion and recycling boxes, which are located next to the cash registers, actually give more substantive information than the online site. The boxes and accompanying signage (Figure 1) announce that consumers will get 15% off their purchase for donating. Further, the signage explains, ‘For every pound collected we’ll make a donation to Keep America Beautiful a nonprofit organization focused on the environment and environmental improvement.’ Meanwhile, the box shares that for every bag donated, consumers will receive a ‘double reward of 2 coupons!’ Again, H&M is offering a discount on future purchases, thus making this a complicated green effort; but it is also, at least textually, promoting the rewearing and reuse of clothing. H&M also appears to be attempting to limit the need for new clothing; however, there is a dissociation of the consumer that H&M is targeting from the potential benefit of that reworn clothing, as the text reads ‘worldwide,’ suggesting both ‘elsewhere’ and ‘other people.’

There were 27 mentions of ‘recycle’ and ‘recycling’ in H&M tweets (one tweet contained both ‘recycle’ and ‘recycling’ and thus was only counted once) for the period studied. Of those tweets, 10 referred directly to their recycling programme, two provided general information about recycling, (e.g., ‘did you know that 95% of all clothes that get thrown away could be reworn, reused, or recycled?’), and the remaining 15 broadly referenced recycled components of clothing sold by H&M. Notably, the tweets that directly referenced H&M’s recycling programme often referred to ‘old’ (three tweets)/‘unwanted’ textiles (three tweets) or the phrase ‘rewear, reuse, recycle’ (four tweets). However, these tweets do not refer to who will do the wearing of this used clothing, only that it can be ‘reworn, reused, [or] recycled.’ The most recent recycle/recycling programme-related tweet was on 10 August 2019.

In contrast to American Eagle’s Blue Jeans Go Green promotion, Madewell has seemingly leaned into the recycling effort long-term. Madewell uses both in-store signage (Figure 2) and website promotion (https://www.madewell.com/inspo-do-well-denim-recycling-landing.html), along with its own ‘Do Well’ branding to forward the campaign. The online site is part of a larger ‘Inspo’ microsite within the Madewell homepage that includes a host of corporate social responsibility elements, including tips on how to care for denim (thereby increasing its longevity), and promotional content on LGBTQ+ support, women’s empowerment and clean water initiatives.

The denim recycling page itself begins by announcing ‘Recycle Your Denim With Us’ and notes its partnership with Blue Jeans Go Green. This is directly above four photos showing denim in relation to building projects and insulation made from the denim. The following paragraph encourages consumers to stop by a store with a pair of ‘pre-loved’ jeans and notes that the ‘Blue Jeans Go Green’ programme will turn the denim into insulation and that Madewell will give consumers $20 off a new pair.

In explaining what counts as a ‘pre-loved’ pair of jeans, Madewell writes that jeans can be ‘from any brand: the bootcuts from high school, the baggy ones from your skater days, the bright red ones from who knows when’. The point is that these jeans have been used in some form. This is unlike American Eagle’s promotion, which emphasises getting rid of jeans — that might be fine, but not fit you — in an attempt to be environmentally friendly. Comparatively, Madewell emphasises the fact that these jeans are used, even in their euphemism of ‘pre-loved.’

Madewell’s site provides quantitative statistics of its promotions in ‘Denim by the numbers.’ These stats include the 830,714 pairs of jeans recycled since the Madewell partnership began, that 80% of the insultation made by Blue Jeans Go Green came from post-consumer products, 1,108 houses were built from the insulation and 415 tons of waste were saved from landfill. And, if the numbers are not enough to sell consumers on the programme, the brand goes a step further to note there are ‘Infinite good vibes from giving back.’ Both the numbers and the idea of ‘good vibes’ suggest there is something rewarding about being part of the solution, rather than hinging the recycling efforts on the coupon for new jeans.

This fact is also picked up on in an animated video Madewell includes at the bottom of its site. The short, 45-second video, again explains the process. This starts with the question ‘Got an old pair of jeans?’ and next shows an animated pair of worn jeans (Figure 3), depicted with obvious wear and tear. After going through the donation process, the video notes that the jeans will be made into insulation ‘for communities in need’. Finally, towards the end of the video, a post scriptum is added: ‘PS: For every pair of jeans you recycle with Madewell … you get $20 off a new one (Win-Win, Right?)’. Again, Madewell is assuming that helping environmental efforts — or humanitarian efforts — is a winning proposition on its own merits, and that the savings are just an added benefit.

Finally, this same feeling can be seen in Madewell’s in-store signage. The promotional signage is displayed prominently in the Madewell store, on the wall directly to the left of the entrance. The sign uses the ‘Do Well’ logo and reads ‘Turn Old Jeans Into Good Vibes’, highlighting the feel-good nature of recycling. The black-and-white graphic that is also included on the website is framed below the wording, as are the Blue Jeans Go Green logo, Madewell’s logo, and the logo for ‘Habitat for Humanity’, which is one of the groups that receives insulation from the company’s efforts. Again, this promotion rests on social and environmental benefits as well as on the financial benefit for the consumer.

Madewell had 55 tweets that contained ‘recycle’ or ‘recycling’ during the period queried. Notably, during that timeframe they had a ‘Denim Forever Tour’ on which they had local pickup spots for recycled jeans beyond their stores. This focused in-depth on encouraging people all over the country to recycle (e.g. ‘add to your phone alarm memo…tomorrow, recycle your jeans…’) and Madewell offered everything from free jeans (‘How do we do well? By recycling your old jeans & giving out free pairs, for starters…’), to promotions for coffee @HighBrewCoffee, custom embroidery by @ftlonesome and wine from @unionwine to get people interested, beyond the $20 off. Madewell also tagged influencer and photographer Alivia Latimer for recycling her jeans; comparatively, H&M referenced influencers, but only in relation to wearing new clothing made with recycled content. The account also called for organisations that may want to host a denim recycling drive in a single tweet. Overall, 47 of the 55 tweets directly referenced Madewell’s recycling programme, with the remaining eight referencing recycled content within new clothing. Of the 47 tweets that referenced the recycling programme, four specifically referenced recycling ‘pre-loved’ jeans, 16 simply ‘old’ jeans/pairs, and one ‘used’ denim. Ten tweets gave no modifier for ‘jeans/pairs/denim’ and simply referred to them as such. Still, the messaging is indeed more clearly geared toward encouraging the idea that the jeans have a ‘life’ before they are donated. Madewell’s latest ‘recycle/recycling’ tweet occurred on 17 July 2019, with concentrated tweets during the ‘Denim Days’ tour.

The North Face’s Clothes The Loop programme has various similarities to Madewell’s efforts, including a unifying promotional logo and language, and emphasis on clothing being used before being discarded. The branding extends to in-store promotion as well (Figure 4). Unlike Madewell, however, The North Face partners with a nonprofit organisation, ‘Soles4Souls’, whose ‘mission is to create sustainable jobs and provide relief through the distribution of shoes and clothing’ (The North Face, n.d.). As The North Face is not a denim producer, an alternative alliance would be make strategic sense.

On the Clothes the Loop webpage (https://www.thenorthface.com/about-us/responsibility/product/clothes-the-loop.html), the emphasis is on the lifecycle of clothing and other goods. The promotional material emphasises ‘outgrowing’ and ‘wearing through’ clothes before just replacing them. Even the incentive offered by The North Face — $10 off a purchase of $100 or more — is a smaller percentage than is offered by the other brands being examined. Further, the North Face’s Clothes the Loop site introduces its partnership with Soles4Souls by noting that the recycled items ‘are repurposed for micro-enterprise programs’ which help provide small business opportunities. More importantly, the site adds, ‘Clothes the Loop stems from our commitment to reduce the environmental impacts of our products at all stages of their life cycle, including extending the life of apparel and footwear to keep it out of landfills.’ Again, this underscores extending the lifecycle of products as opposed to emphasising the purchase and consumption of new products.

At the bottom of the page is an infographic which implores people to ‘Protect Our Playground’ and gives more information about the programme and its environmental impact. The graphic notes that an estimated 10 million tons of textiles go to landfill each year and that 95% of those goods could have been reused or recycled. The left hand of the graphic explains that the programme works by ‘Recycling,’ where consumers bring in their used apparel and footwear; ‘Rewarding,’ where they receive their coupon after placing their items in the bin; and, ‘Renewing,’ where the goods are used to lift people out of poverty. Interestingly, this entire programme promotes recycling at the same time as it promotes clothing longevity. The unstated assumption is that doing both protects the environment, although there is no direct incentive for reducing actual consumption built into the programme.

Compared to both H&M and Madewell, the recycling bin and in-store signage at The North Face location is less prominent; the bin is located near the front of the store, but around the corner from the main entryway. Without looking for it, a consumer would be unlikely to see it. The circular bin has the large Clothes the Loop logo and similar imagery from the website. The large lettering reading ‘Recycle Used Apparel & Footwear Here,’ again focuses on the used aspects from the donations rather than the monetary incentive to buy more products. In fact, the bin does not indicate the financial incentive at all, rather it points customers to find more information on the website mentioned above. At the same time, the smaller wording expresses that it is an ‘innovative program,’ but there is no specific justification for that. However, even on The North Face’s website there is little explanation of what is ‘innovative’ about the programme.

Of the 14 North Face tweets that referenced recycle/recycling, 12 referenced recyclable/recycled materials used in the company’s clothing, one tweet gave general information about recycling (‘Only 15% of the 25 million pounds of textiles made in the US are recycled. Learn how companies are solving this…’), and one gave information about the recycling program. The one tweet that referenced the recycling programme assured a user that ‘Our stores have recycling bins for items of all kinds…’ (22 July 2017). However, it is worth noting again that in-store the observed labelling was for ‘apparel and footwear’ only.

A key component of ‘complicated greenness’ seen in these cases is that brands’ messaging and approaches valorise future consumption as a reward for ‘doing the green thing’ and recycling. However, this reveals a key tension: can brands still make a profit while supporting less consumption? If consumers keep clothing longer and make good choices about purchases in the first place, and if firms take responsibility for production processes and the waste produced through recycling and other efforts, there could perhaps be real change in the industry. But this is not what is occurring at this time.

In these four cases, we still see brands attempting to entice consumers to recycle their clothing through a ‘reward’ centred on consumption. Granted, a potential alternative might be to purchase new clothing without recycling used products, which would be worse. But in benefitting from the ‘green’ associations of their recycling initiatives through increased sales or attention, brands do have a certain responsibility to provide transparent and ethical discussions of the efficacy and scope of these programmes. On the low end, we might ask if these kinds of initiatives could encourage responsible consumption alongside/on a par with recycling, at least (i.e., keep your Madewell jeans for at least two years OR recycle any pair — wear them and tag #rewearyourpair in store or bring in your old jeans to recycle; we’ll give you $20 off in store either way). On the high end, we wonder if such initiatives could offer other types of structurally focused ‘rewards’ for consumer action. For instance, ‘OK, H&M shoppers — if you increase the amount of textile recycling you do this year vs. last year, we’re going to change our company processes to better support lower-waste design in X way.’

Overall, there was a very low level of general information or recommendations offered by brands about how to consume less or how to consider an alternative shopping approach. This supports Strähle, Will and Freise’s (2015) argument that brands miss a key communicative component when they do not inform shoppers of how to consume more sustainably. The level of information offered to consumers about how to decrease consumption could be a marker of a more or less evolved approach to encouraging recycling; put another way, it could be a hallmark of a brand’s dedication to sustainable practices, rather than a dedication to green-sounding (read: profitable) initiatives, if they actually teach their consumers how to buy less.

As seen in the above analysis, steps toward teaching about environmental issues among the brands studied here are veiled, and at this point, mostly semantic or buzzword-focused. Still, Madewell and The North Face emphasise the idea that donated products are outgrown, worn out or otherwise ‘pre-loved’ (to use Madewell’s term) — they’re ‘old,’ they’re ‘used.’ This is an important modifier, and one that is lacking in American Eagle’s promotion, for instance. Extending the life of garments remains a key practice that can limit the environmental impact of clothing waste through source reduction and, as such, implying or suggesting that the garments donated have been used or otherwise have outlived their usefulness can be seen as a nod toward supporting using what one has.

Some brands had contradictory online messaging, tweets and in-store realities. This confused customers, as evidenced by several tweets asking for clarity on the recycling processes of various retailers studied, and as witnessed in the spot observations. Any messaging and programming related to recycling is potentially beneficial — but consumers will be more apt to participate if they understand the rules, timelines and approaches to these programmes.

While The North Face, Madewell and H&M did reference using recycled fabrics, and each of the brands chosen had a recycling programme of some sort, the focus on recycling and consumer action (e.g., bring in your clothes, save the world) takes centre-stage across the board, leaving a whole sector of action that brands could be taking – structural, internal manufacturing and processual change – unspoken. Not only does this beg the question of how consumer efforts are driving structural change, but also the question of how businesses themselves can ‘rewear, reuse, recycle’. Environmentally-conscious messaging related to customer incentives can encourage focus on one particular avenue of ‘change making’ — the consumer — and cloak shortcomings on the part of corporations. The question of ‘what’s missing’ and what else brands can do to make their overall structures and processes more sustainable remains an important opportunity for corporate responsibility and communication with consumers.

Dedication to the recycling initiative is of key importance for the impact of the recycling plan and for clear messaging to the consumer. American Eagle, for instance, joined the Blue Jeans Go Green campaign for a day and then a month. But the brand is still being promoted by the Cotton Incorporated website. Generously, one might see American Eagle’s commitment to recycling as simply time-limited or, more cynically, one could see the continued reward that American Eagle is experiencing from a time-limited programme as an example of profiting from greenwashing. Meanwhile, The North Face and H&M have had garment recycling promotions for seven and eight years, respectively, and Madewell has year-round recycling opportunities as well as ‘recycling tours.’

These brands have varied approaches to ‘paying it forward’ with their recycling initiatives, and the unstated assumption is that the programmes and beneficiaries are undoubtedly doing good and should be supported. However, The North Face’s efforts working with Soles4Souls, which focuses on micro-enterprises to help lift people out of poverty, is one example of a beneficial-sounding but potentially problematic endeavour. While the programme’s website (soles4souls.com) seems vague about the locations of the microenterprises, it seems likely that these recycled garments end up being sent to the developing world. Other efforts to import secondhand clothing to developing countries have been criticised for undercutting local economic development (Brooks, 2015; Chitrakorn, 2017; De Freytas-Tamura, 2017). Comparatively, using the recycled denim to create insulation to be used in ‘Habitat for Humanity’ building projects, as the Blue Jeans Go Green campaign does, could offer a more local, non-disruptive approach to recycling. However, all of this still leaves potential reuse or upcycling of used but not worn-out garments off the table.

The final question that is raised by our analysis is, roughly, who benefits? We noted that brands often did not give voice or specificity to who was being helped — e.g. Soles4Souls had unclear messaging about what groups would be beneficiaries. Without transparency, ‘paying it forward’ can disconnect the consumer from the overall process of environmental protection and ethical fashion, while leaving brands unaccountable. When clothing is responsibly recycled or reused, there is a benefit to the consumer, directly and indirectly, beyond just a $10 reduction coupon. There is benefit to society beyond housing insulation. Brands have an opportunity to message about the importance of collective environmental protection and action, and the collective benefits of such an approach — connecting the consumer and the eventual beneficiary of the programme in a way that shows they’re in this environment thing together — but this isn’t happening currently. We found general informational messaging was very sparse, with ‘Do Well’ and other messaging about the importance of doing good often unclear, and the specific connection to the existential benefit for society often ignored in favour of individual, monetary gain.